Frequently Asked Questions
Q: What are the shipping and delivery times?
A: We provide contactless delivery to your doorstep. Orders placed before 12pm will be shipped the same day and delivered within three working days. We use Peter Baker Transport, you can track your order with the tracking number emailed to you once your order is despatched. Rural delivery can take up to three working days extra.
Q: What is the cost of shipping?
A: We provide free shipping for all orders over $20.00.
Q: Breakage. What happens when one of my bottle has broken during delivery?
A: We freight glass bottles. This means they sometimes break. If they do just let us know and we will replace your order as quickly as possible.
Unfortunately we are unable to offer returns for food items. If your order is not up to standard for any reason please call or text on 0211670707 or email firstname.lastname@example.org
Q: Are your products gluten free?
A: All Chia Sisters juices and seeds are gluten free. The items in our colab Little Box of Sunshine are not certified gluten free.
Q: Are your products dairy free?
A: All Chia Sisters juices and seeds are vegan. The items in our colab Little Box of Sunshine are not certified as vegan.
Q: What are the nutritional benefits of Chia Sisters drinks?
A: Our Chia drink contains omega 3, magnesium, calcium, iron, electrolytes, antioxidants, and fibre. Our hemp smoothies contain 90% of your recommended daily intake of iron in one bottle, and 70% of your recommended daily intake of magnesium, along with complete plant protein. Our sparkling range is rich in natural electrolytes and low in sugar. Our fresh pressed juice range is high in Vitamin C to boost immunity. Read more about the nutrition of our range under the 'Nutrition' tab.
Q: Are Chia Sisters drinks suitable during pregnancy?
A: Yes, our juices are full of nutrients! This makes them ideal for pregnancy.
Q: Are Chia Sisters drinks suitable for children?
A: Yes, our juices are suitable for children but should not be considered a meal replacement.
Q: Are Chia Sisters drinks sugar free?
A: We will never add sugar to our drinks but there are naturally occurring sugars in the fruit. Our Chia drinks and smoothies contain a high level of fibre, like fruit, this helps regulate blood sugar levels.
Q: What does Zero Carbon mean?
A: To achieve Zero Carbon status we took on a four step process.
- Firstly, we had the experts at Ekos measure our carbon emissions.
- Next we reduced our carbon emissions as much as possible by using electric vehicles, installing solar panels, reducing waste and limiting airfreight.
- Thirdly we offset 120% of our remaining carbon emissions by contributing to the local and sustainable Rameka Forest.
- Then we built this process into our Business Plan so that every single business decision we make takes into account the impact on the Earth's climate.
Q: What does Climate Positive mean?
A: Climate Positive means we offset 120% of our carbon emissions. This means Chia Sisters overall business activities reduces carbon in the atmosphere.